Returns & Exchanges
At Hackney Essentials, we want you to be completely satisfied with your home goods, which is why we offer a 30-day return policy on all unused items in their original packaging. Whether it's a change of heart or a damaged delivery, our team is here to ensure a smooth and transparent resolution.
Initiate Your Return
Visit our online portal with your order number and email address to select the items you wish to return and receive a return authorization.
Pack Your Items
Carefully place the items in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of your request.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing