Frequently Asked Questions
Everything you need to know about bringing Hackney Essentials into your home.
How long will it take for my order to arrive?
Standard shipping within the UK typically takes 3-5 business days. International delivery times vary by location but generally arrive within 7-14 business days.
What is your return policy for home goods?
We offer a 30-day return window for all unused items in their original packaging. Please note that for hygiene reasons, bedding and towels cannot be returned once opened.
Are your products sustainably sourced?
Yes, we prioritize ethical craftsmanship. Many of our home essentials are made from recycled materials or organic fibers sourced from certified fair-trade partners.
Do you offer trade discounts for interior designers?
We certainly do. Professional designers and architects can apply for our Trade Program to receive exclusive pricing and dedicated account management.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Can I track my delivery in real-time?
Once your order ships, you will receive a confirmation email containing a tracking link and a unique tracking number to monitor your parcel's progress.